Terms of Service

These Terms of Service (“Terms”) govern your access to and use of ReviewKit (the “Service”), operated by Andy Shephard (“we”, “us”, “our”).

By accessing or using the Service, you agree to these Terms. If you do not agree to these Terms, you must not use the Service.

1. About ReviewKit

ReviewKit aggregates and analyses publicly available reviews, posts, and discussion threads about products from third-party sources, which may include the App Store, Google Play, Trustpilot, Reddit, Hacker News, and similar platforms.

The Service uses third-party AI providers, including Anthropic's Claude API, to summarise common pain points, themes, feature requests, objections, and product opportunities.

The Service is intended for research, competitive analysis, product discovery, and informational purposes only.

2. No professional advice

The Service does not provide legal, financial, investment, medical, regulatory, compliance, or other professional advice.

Outputs generated by the Service may be inaccurate, incomplete, outdated, offensive, misleading, or unsuitable for your particular purpose. You are solely responsible for reviewing, validating, and verifying any output before relying on it or using it in business, product, legal, financial, or strategic decisions.

3. Eligibility

You must be legally capable of entering into a binding contract to use the Service.

If you use the Service on behalf of a company, organisation, or other legal entity, you represent that you have authority to bind that entity to these Terms. In that case, “you” refers to both you personally and that entity.

4. Your account

Using ReviewKit requires a free account, created through Clerk or another supported authentication provider. Daily rate limits apply per account.

Comparing multiple products, saving analyses, and exporting reports require a paid plan.

You are responsible for keeping your login credentials secure and for all activity under your account. You must notify us promptly if you believe your account has been accessed without authorisation.

We are not responsible for losses arising from your failure to protect your account credentials.

5. Privacy

Our collection and use of personal data is described in our Privacy Policy.

By using the Service, you acknowledge that we process personal data as described in our Privacy Policy, including through service providers such as Clerk for authentication, Stripe for payment processing, Supabase for database hosting and storage, hosting providers, analytics providers, email providers, and AI API providers including Anthropic.

You should not submit sensitive personal data, confidential business information, trade secrets, regulated data, or information you are not authorised to provide.

6. Acceptable use

You agree not to:

• use the Service to violate any applicable law, regulation, contractual obligation, or third-party right;
• use the Service to infringe intellectual property, privacy, publicity, database, confidentiality, or other rights;
• attempt to bypass rate limits, paid-feature gates, access controls, usage limits, or security measures;
• use bots, scripts, automation, or other technical means to abuse the Service or place excessive load on our systems;
• scrape, mirror, resell, sublicense, or republish the Service or its underlying systems, except as expressly permitted by these Terms;
• use the Service to surveil, harass, dox, profile, target, or otherwise harm any individual;
• submit unlawful, harmful, infringing, misleading, malicious, or abusive content;
• attempt to reverse engineer, decompile, copy, or extract source code, prompts, workflows, model instructions, databases, or underlying technology, except where applicable law expressly permits this;
• interfere with or disrupt the Service, servers, networks, security systems, or third-party integrations;
• use the Service in a way that creates disproportionate infrastructure, AI-processing, API, or operational costs for us;
• use the Service to develop a competing product by copying protected elements of the Service;
• misrepresent outputs from the Service as independently verified facts.

7. Free features and rate limits

We may offer free, anonymous, trial, beta, or limited-use features.

We may apply daily limits, request limits, product limits, export limits, model limits, source limits, or other restrictions to free or paid usage.

We may change, suspend, or remove free features at any time.

We may throttle, restrict, suspend, or block access where we reasonably believe usage is abusive, automated, unlawful, harmful, or disproportionately costly.

8. Paid plans

ReviewKit may offer paid plans, including monthly subscriptions and one-time “Lifetime” purchases.

Paid plans are billed through Stripe or another payment processor at the price displayed on the pricing page or checkout page at the time of purchase. Payments are processed by Stripe, and we do not store your full payment card details.

Pro subscriptions

Pro is billed monthly at the price displayed on the pricing page or checkout page at the time of purchase.

You may cancel Pro at any time through the Stripe customer portal or any other cancellation method we make available. Your Pro access will continue until the end of the current billing period.

Except where required by applicable law, subscription fees are non-refundable and we do not provide refunds or credits for partial billing periods.

Lifetime purchases

A Lifetime purchase grants Pro-equivalent access for as long as the ReviewKit service operates.

“Lifetime” means the lifetime of the ReviewKit service, not your lifetime, the lifetime of any particular feature, data source, AI model, third-party integration, pricing plan, domain name, or technical architecture.

We may modify, replace, remove, or discontinue individual features, data sources, models, limits, and integrations, including for Lifetime users.

Except where required by applicable law, Lifetime purchases are non-refundable.

9. Consumer cancellation rights

If you are a consumer in the European Union or another jurisdiction with mandatory withdrawal rights, you may have a statutory right to withdraw from certain distance contracts within 14 days.

Where the Service supplies digital content or digital services immediately after purchase, your withdrawal rights may be affected if you expressly request immediate performance and acknowledge that this may limit or remove your right of withdrawal, where permitted by applicable law.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded or restricted.

Before checkout, we may require you to confirm specific cancellation, withdrawal, and immediate-performance acknowledgements where required by law.

10. Price changes

We may change prices, plan features, usage limits, and billing terms from time to time.

Price changes for existing recurring subscriptions will take effect only after notice and in accordance with applicable law.

If you do not agree to a price change, you may cancel your subscription before the change takes effect.

11. Third-party content

The Service may access, process, summarise, quote, excerpt, display, or link to third-party reviews, posts, comments, ratings, metadata, discussions, and other materials (“Third-Party Content”).

Third-Party Content remains the property of its original authors, platforms, publishers, rights holders, or other owners. We do not claim ownership of Third-Party Content.

ReviewKit may display limited excerpts, metadata, links, and AI-generated summaries of Third-Party Content for research and analysis purposes.

Third-Party Content may be inaccurate, unlawful, offensive, biased, outdated, incomplete, or subject to third-party rights. We do not endorse, verify, or guarantee Third-Party Content.

We may remove, disable, limit, or stop displaying any Third-Party Content or data source at any time, including in response to legal requests, rights-holder requests, platform requests, technical issues, business decisions, or changes to third-party terms.

12. Third-party platforms and services

ReviewKit relies on third-party providers, which may include Stripe for payments, Supabase for database hosting and storage, Clerk for authentication, Anthropic for AI processing, hosting providers, analytics providers, email providers, and other infrastructure providers.

ReviewKit is not affiliated with, endorsed by, or sponsored by Apple, Google, Trustpilot, Reddit, Hacker News, Anthropic, Clerk, Stripe, Supabase, or any other third-party platform or provider unless expressly stated.

Third-party names, trademarks, logos, product names, and platform names belong to their respective owners.

Your use of third-party platforms and services may be subject to their own terms, policies, and fees. We are not responsible for third-party platforms, APIs, outages, data availability, rate limits, terms changes, pricing changes, payment processing delays, storage issues, AI-provider issues, or service interruptions.

13. Removal requests

If you believe content available through the Service infringes your rights, violates applicable law, or should be removed, contact us at:

me@andyshephard.com

Please include enough information for us to identify the relevant content, source, URL, rights involved, and basis for your request.

We may remove, disable, or restrict access to content at our discretion and where required by law.

14. User content

“User Content” means content you submit to or create within the Service, including prompts, product names, product URLs, notes, saved analyses, account information, uploaded information, and other materials you provide.

You retain any rights you have in your User Content.

You represent and warrant that you have all rights, permissions, and authority necessary to submit User Content to the Service and to grant us the licence described below.

You must not submit User Content that is unlawful, infringing, confidential without authorisation, misleading, harmful, malicious, or otherwise violates these Terms.

15. Licence to user content

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, reproduce, transmit, display, and use User Content as necessary to:

• provide, operate, and maintain the Service;
• generate analyses, summaries, reports, and other outputs;
• secure, debug, monitor, and improve the Service;
• comply with law and enforce these Terms;
• prevent fraud, abuse, and misuse.

This licence lasts for as long as necessary to provide the Service and fulfil the purposes described in these Terms and our Privacy Policy.

16. Outputs and reports

Subject to your compliance with these Terms, you may use analyses, summaries, exports, and reports generated for your account for your own internal business, research, product-development, and competitive-analysis purposes.

You are responsible for ensuring that your use of outputs complies with applicable law and does not infringe third-party rights.

You must not represent AI-generated outputs as independently verified facts unless you have verified them.

You must not use outputs in a way that is unlawful, defamatory, misleading, discriminatory, harmful, or infringing.

We do not guarantee that outputs are unique. Similar or identical outputs may be generated for other users.

17. Our intellectual property

We and our licensors retain all rights, title, and interest in and to the Service, including the software, code, design, interface, branding, trademarks, systems, prompts, workflows, databases, models, documentation, and underlying technology.

Except as expressly allowed by these Terms, you may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works based on the Service.

No rights are granted to you except those expressly stated in these Terms.

18. Feedback

If you provide ideas, suggestions, bug reports, feature requests, or other feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free licence to use, modify, implement, commercialise, and otherwise exploit that feedback without restriction or compensation to you.

19. Beta and experimental features

We may offer beta, experimental, early-access, or preview features.

Such features may be incomplete, unstable, inaccurate, unavailable, or discontinued at any time.

We provide beta and experimental features “as is” and without any commitment to maintain or release them.

20. Service availability

We aim to provide a useful and reliable Service, but we do not guarantee that the Service will be uninterrupted, secure, error-free, or available at any particular time.

The Service may be unavailable due to maintenance, outages, hosting issues, database issues, AI-provider issues, third-party API failures, platform changes, security incidents, force majeure events, or other reasons.

We are not responsible for delays, failures, losses, or damages caused by events outside our reasonable control.

21. Service changes

We may modify, suspend, discontinue, replace, or limit any part of the Service at any time, including:

• features;
• paid plans;
• usage limits;
• data sources;
• AI models;
• third-party integrations;
• exports;
• pricing;
• availability;
• supported countries or languages.

Where required by applicable law, we will provide notice of material changes.

22. Suspension and termination

You may stop using the Service at any time. You may delete your account through the Account page where this feature is available.

We may suspend, restrict, or terminate your access to the Service if we reasonably believe that:

• you breached these Terms;
• your use creates legal, security, reputational, operational, or financial risk;
• your use is abusive, automated, fraudulent, or harmful;
• your payment fails or is charged back;
• you attempt to bypass limits, security, or paid features;
• we are required to do so by law or a third-party provider;
• continuing to provide the Service to you is no longer commercially or technically practical.

After termination, your right to use the Service ends immediately.

23. Account deletion and data retention

If you delete your account, we will delete or anonymise associated personal data within a reasonable period, except where we need to retain information for legal, tax, accounting, security, fraud-prevention, backup, dispute-resolution, or legitimate business purposes, as described in our Privacy Policy.

Some residual copies may remain in backups or logs for a limited period.

Account deletion may permanently remove saved analyses, exports, reports, and settings.

24. Disclaimers

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available”.

We disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of accuracy, availability, reliability, merchantability, fitness for a particular purpose, title, non-infringement, and quiet enjoyment.

We do not warrant that:

• the Service will meet your requirements;
• the Service will be uninterrupted, secure, or error-free;
• outputs will be accurate, complete, lawful, or reliable;
• third-party content will remain available;
• defects will be corrected;
• the Service will be compatible with your systems or business needs.

Nothing in these Terms excludes warranties or rights that cannot be excluded under applicable law.

25. Limitation of liability

To the maximum extent permitted by applicable law, we are not liable for:

• indirect, incidental, special, consequential, exemplary, or punitive damages;
• loss of profits, revenue, goodwill, data, business opportunity, anticipated savings, or reputation;
• business interruption;
• inaccurate, incomplete, or misleading outputs;
• reliance on AI-generated outputs;
• third-party content;
• third-party platforms, APIs, or service providers;
• unauthorised access caused by your failure to protect credentials;
• outages, delays, or unavailability;
• changes to or discontinuation of the Service.

To the maximum extent permitted by applicable law, our total aggregate liability for any claim arising from or relating to the Service or these Terms is limited to the greater of:

• the amount you paid us in the 12 months before the event giving rise to the claim; or
• EUR 100.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for intentional misconduct, gross negligence where applicable, fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer rights.

26. Indemnity

If you use the Service on behalf of a business, company, or organisation, you agree to indemnify and hold us harmless from and against any claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising from:

• your misuse of the Service;
• your breach of these Terms;
• your violation of law;
• your infringement or alleged infringement of third-party rights;
• your User Content;
• your use or distribution of outputs.

For consumers, this clause applies only to the extent permitted by applicable law and only where the relevant claim arises from your unlawful conduct, intentional misconduct, or breach of these Terms.

27. Taxes

You are responsible for any taxes, duties, levies, or similar charges applicable to your purchase or use of the Service, except for taxes based on our income.

Prices may include or exclude VAT depending on the checkout flow, your location, and applicable law.

28. Export and sanctions compliance

You must not use the Service if you are prohibited from doing so under applicable sanctions, export-control laws, or trade restrictions.

You must not use the Service for any purpose prohibited by applicable export-control or sanctions laws.

29. Changes to these Terms

We may update these Terms from time to time.

If we make material changes, we will provide notice through the Service, by email, or by other reasonable means where you have an account.

The updated Terms will take effect on the date stated in the updated version.

If you continue using the Service after updated Terms take effect, you agree to the updated Terms. If you do not agree, you must stop using the Service.

30. Governing law

These Terms are governed by the laws of the Czech Republic.

If you are a consumer residing in the European Union or another jurisdiction with mandatory consumer protection laws, you may also benefit from mandatory protections of the law of your country of residence. Nothing in these Terms deprives you of those mandatory protections.

31. Disputes and jurisdiction

If a dispute arises, you agree to contact us first at me@andyshephard.com so we can try to resolve the matter informally.

Subject to mandatory consumer protection laws, the courts of the Czech Republic will have jurisdiction over disputes arising from or relating to these Terms or the Service.

If you are a consumer, you may have the right to bring proceedings in your country of residence where mandatory law allows this.

32. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions will remain in effect.

The invalid, unlawful, or unenforceable provision will be interpreted or replaced to achieve, as closely as possible, the original commercial purpose in a lawful and enforceable way.

33. No waiver

If we do not enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

34. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, reorganisation, sale of assets, change of control, or operation of law.

35. Entire agreement

These Terms, together with any referenced policies, form the entire agreement between you and us regarding the Service and replace any prior agreements or understandings about the Service.

36. Contact

Questions, legal notices, cancellation questions, removal requests, and support requests may be sent to:

Andy Shephard
Email: me@andyshephard.com
Jurisdiction: Czech Republic